If you are having trouble loading your stats, or if the app is asking you for your summoner name even after you believe you've added the right one, check one of the following:
- Are you logged into the correct server? A lot of people have multiple accounts on different servers.
- Can you find your profile on lolking.net?
- Are you sure you're using your summoner name and not your username? Your summoner name can be different than your username.