Can't load stats?

If you are having trouble loading your stats, or if the app is asking you for your summoner name even after you believe you've added the right one, check one of the following:

  • Are you logged into the correct server? A lot of people have multiple accounts on different servers.
  • Can you find your profile on
  • Are you sure you're using your summoner name and not your username? Your summoner name can be different than your username.
If you're still having trouble, contact support with your summoner name and let us know that you have checked the 3 items above.

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